Creating a Culture of Strategic Decision-Making

Skills, tools and strategies for public sector managers  

Good decision-making is the foundation of organisational success and the only way in which public sector agencies can maximise the probability achieving their objectives in an increasingly complex and uncertain policy environment.

Agencies, however, do not make decisions, people do; and the organisational environment in which people are situated can profoundly impact upon the quality of their decisions. Managers, executives and team leaders have the ability to shape the environment in which those decisions are made—for better or worse.

Designed for both individuals and teams, this short, fully online course provides public sector managers, executives, and others in a leadership role with skills, tools and strategies that can be used to create an organisational environment that is likely to produce high-quality and defensible policy and administrative decisions.

To preview this course or learn more, see below. To begin learning how to optimise your agency’s decisions immediately, click ‘Register’. If you are a training manager and would like to enquire about how your team, staff or organisation can benefit from strategic decision training, please contact us.


Course Details

Key Benefits
  • Learn how to harness conflict, improve the performance of your staff, and optimise the decisions made by your organisation
  • Learn how to avoid making bad decisions that can be costly and difficult to reverse
  • Dramatically increase your chances of achieving your organisational goals
  • Inspire those around you by developing the confidence of someone who knows – and can explain why – they chose the right course of action
  • Lead more effectively by knowing how to systematically determine the best option or course of action
  • Learn how to create an organisational culture that fosters innovation and creativity
  • Acquire a unique, high-level skill set that can be used to improve organisational performance throughout your managerial career
Course Outcomes

By the end of this course you will be able to:

  • Approach future decisions with an understanding of what constitutes a high-quality decision
  • Identify a range of individual and organisational biases that can negatively impact upon organisational decision quality
  • Help to create a culture of strategic decision-making in your organisation
  • Improve your organisation’s capacity to respond to complex organisational and analytical challenges
  • Improve your individual performance and add value to your organisation by consistently making better decisions
What you will receive
  • The equivalent of one full day of high level, engaging and interactive training that will help your agency begin making better decisions immediately
  • A fully referenced, practical, 12,000-word E-Book that can be used to help guide organisational, professional and personal decisions well into the future
  • ‘Checklist for Practical Action’ – a highly effective tool for managers and executives who are regularly confronted with decisions of significant importance
  • Certificate of completion
Course Structure
  • Why Develop Your Decision-Making Skills and What is a High-Quality Decision?
  • Culture as a Decision Framework
  • Overcoming Biases: Skills, Tools and Techniques
  • Creating a Culture of Strategic Decision-Making: Leadership
  • Creating a Culture of Strategic Decision-Making: Dialogue, Advocacy and Authenticity
  • Harnessing the Power of Difference: Conflict, Diversity and Decision Quality
Who Should Attend

This course is for managers, executives, and others who have the capacity to influence the corporate or organisational environment in which decisions are made. This course is also particularly beneficial for:

  • Management teams
  • Team leaders
  • Those who have recently been promoted to a managerial, executive or other leadership position
  • Those who aspire to or are likely to be promoted to a managerial, executive or other leadership position

*Please not that this course is unlikely to be of benefit to junior staff

Delivery Method
Fully Online, Self Paced

Time Commitment
Approx. 8 hours

Access Period
60 Days

(inc. GST)


Still, why should I invest in this training?

Put simply, decison-making is the only thing over which you have any control. And yet, it is something that you probably haven’t been trained how to do. While our strategic decision training is likely to help you to make better decisions for many years to come, if it helps you to get only one major personal or professional decision right (or avoid getting one major decision wrong), it will have paid for itself many times over. And with well over 90% of participants surveyed saying that our courses provided them with knowledge, skills and tools needed to make better decisions, you can rest assured that learning how to make good decisions is likely to be one of the best investments you’ll ever make. Register Now.

Consistently the best

Nicholls Consulting’s decision-making courses are consistently the best in our evaluation measures

-Alice Wilkin, Manager Research and Evaluation Manager, IPAA Victoria

Opened our minds

Nicholls Consulting Services opened our minds to a number of new and novel concepts and different ways of approaching wicked problems.

-Brett Smith, CEO, Cradle Coast Authority, Tasmania

Unique, practical skill set

Thought provoking and inspiring. This course equipped me with practical skills and insights which I have not gained from other programs. I am confident that I will be able to apply this knowledge immediately in my role as an executive reporting to a board.

-Aaron Bawden, Registrar, Victorian Pharmacy Authority